Support

New to your TrendWatching Seeker account?
Figuring out how to make the most of the platform? 
Keen to find out more about an upgrade to a Pioneer plan?
We're keen to assist you, in every possible way.

1. Live Onboarding

Interested in how an upgrade to a Pioneer plan would empower you? 

Join us for one of our monthly Live Onboarding webinars. In each session, a TrendWatching expert will highlight the platform’s key features and research shortcuts, before opening the floor to a Q&A. 

Onboarding-6
18 February 2026

New York — 9.30 AM
Sāo Paulo — 11:30 AM    
Amsterdam — 3:30 PM 
Mumbai — 8:00 PM
Bangkok — 9:30 PM

Sign up now!

 

12 March 2026

New York — 9.30 AM
Sāo Paulo — 11:30 AM    
Amsterdam — 3:30 PM 
Mumbai — 8:00 PM
Bangkok — 9:30 PM

Sign up now!

 

2. Welcome

In addition to our live onboardings, visit our Welcome section, helping you to make the most of your 'jobs to be done' and the platform.

welcome-tour-tw_720

3. Feedback & Fixes

Surprise, surprise: we'd love to hear from you! Anything you feel needs fixing, improving, imagining, do let us know.

Our
Client Success and Product teams will run with your suggestions and let you know when implemented 🙏

 

Support-Feedback

4. Questions about your account / upgrading?

See what upgrading to a paid plan gets you — all at a disruptively affordable price, or check out our FAQ.

 
Screenshot 2026-02-15 at 13.27.01