Support

New to your TrendWatching Seeker account?
Figuring out how to make the most of the platform? 
Keen to find out more about an upgrade to a Pioneer plan?
We're keen to assist you, in every possible way.

Live Onboarding

Interested in how an upgrade to a Pioneer plan would empower you? 

Join us for one of our monthly Live Onboarding webinars. In each session, a TrendWatching expert will highlight the platform’s key features and research shortcuts, before opening the floor to a Q&A. 

Onboarding-6
14 October 2025

New York — 9.30 AM
Sāo Paulo — 10:30 AM    
Amsterdam — 3:30 PM 
Mumbai — 7:00 PM
Bangkok — 8:30 PM

Sign up now!

 

11 November 2025

New York — 9.30 AM
Sāo Paulo — 11:30 AM    
Amsterdam — 3:30 PM 
Mumbai — 8:00 PM
Bangkok — 9:30 PM

Sign up now!

 

Welcome / Tour

To understand all the benefits of a Pioneer account, in addition to our live onboardings, we also offer:

  • A Welcome section, letting your explore various 'jobs to be done' that the platform can help you with.
  • A guided tour of the platform, which you can take at your own leisure, at any time.
welcome-tour-tw_720

Feedback & Fixes

Surprise, surprise: we'd love to hear from you! Anything you feel needs fixing, improving, imagining, do let us know.

Our
Client Success and Product teams will run with your suggestions and let you know when implemented 🙏

 

Support-Feedback

Frequently Asked Questions

Please visit our extensive FAQ page 👀
 
Questions